FAQs

Are these the correct FAQs for my BritBox Gift Card?

Yes! These FAQ's are specific to BritBox Gift Cards. BritBox offers gift cards and gift subscriptions, and you can learn the differences here.

If unsure, please review the terms on the back of the card or the eGift email you received. BritBox Gift Cards include a 19-digit long number and are issued by TGCM BRBX, which means you are in the right place!

Assistance with BritBox gift subscriptions can be found here.

Are you a business looking to place a bulk order for BritBox Gift Cards?

To place a bulk order for digital or physical gift cards, please click here or email BritBox@giftcardhelp.com.

How can I order a card for myself or as a gift?

To place an order for yourself or as a gift, visit britbox.cashstar.com

Can I edit my bulk card order after it has been placed?

Because we process orders quickly, it may be difficult to change an order once it has been placed. But please reach out to us at 855-563-6973 or email BritBox@giftcardhelp.com.

How do I redeem my BritBox Gift Card?

BritBox Gift Cards can be redeemed in the United States only at BritBox.

If you're a new subscriber, enter your gift card information at checkout. If you have an existing subscription, you can add the gift card by accessing your billing page under 'My Account'. Learn more here.

Do BritBox Gift Cards have an expiration date or any associated non-use fees?

Great question! BritBox Gift Cards do not expire or incur any fees.

How can I check my BritBox Gift Card balance?

Gift Card balances can be checked at britbox.cashstar.com. Gift Card balances can also be checked by applying the gift card to your cart at checkout or contacting our team at BritBox@giftcardhelp.com.

How can I request a refund for my BritBox Gift Card if it has a low balance?

Where required by law, remaining card balances may be subject to refund. If your BritBox Gift Card has a verifiable balance of $10 or less, please contact BritBox@giftcardhelp.com to request a refund.

For all other refund inquiries, please contact BritBox@giftcardhelp.com.

How can I request a replacement for a lost, stolen or damaged BritBox Gift Card?

We can help!

To request a replacement or report a lost or stolen Gift Card, please contact BritBox@giftcardhelp.com